Booking at a glance

Simply Call or book online...

You can either book safely and securely online using our easy 4 step booking process with payment made by card, or you can book your holiday over the phone and pay by card or cheque. It's up to you! To book by phone please call us on: 01785 241319 where our experienced and friendly holiday staff will check availability of your chosen holiday and answer any queries you may have.

  • If you wish to make a reservation we will take your details and confirm your holiday booking immediately.

  • You will need to forward your deposit and if required, your holiday insurance premium (insurance is compulsory on all holidays except UK Mainland, unless covered by your own insurance) within 7 days. On receipt of your payment, we will send you a confirmation of your holiday, by return post.

  • The outstanding balance of your holiday is due for payment by the date shown on your confirmation. This date is normally six weeks prior to departure, eight weeks on air holidays. When holidays are booked within six weeks of the departure date, then the full cost of the holiday is payable at the time of booking.

We are open from 9am til 5.30pm Monday to Friday and 9am til 4pm on Saturdays.

DEPOSITS - What do I have to pay and when?

When you book your holiday with Leons Holiday, you need to pay a deposit with 7 days of booking.

  • A £50 deposit is payable for all UK holidays and theatre trips, £75 for all Southern Ireland and Continental holidays and £200 for all Air Holidays/Cruises.
  • This can be paid online, over the phone or by cheque sent to:
    Tollgate Coach Station, Paton Drive, Tollgate Park, Beaconside, ST16 3EF.
  • By credit or debit card over the phone you will need to call our office quoting our booking reference, your card number and expiry date.
  • Please ensure your name, holiday destination, holiday date and booking reference are sent with all cheques.
  • The remaining balance will be due within 7 days of receipt of your final confirmation letter, which will arrive no later than 21 days prior to your holiday. For any ‘late availability’ holidays, the total balance will be due at time of booking.

DEBIT CARD/SWITCH/DELTA: NO CHARGE

DUE TO BANK CHARGES: 2.5% PER TRANSACTION will apply to CREDIT CARDS

Single Room Supplement

Please note some tours carry a single room supplement - ask for details.

Pick-up Points

We have 11 pick-up points in Staffordshire and the West Midlands including our Leons Travel HQ in Stafford, where you can park your car free of charge for the duration of your holiday - no problem at all! To see a full list of our pick-up points please visit our coach pick-up points page.

Seat reservation

You can reserve a seat for just an extra £10 per person for UK holidays and only £20 per person on coach trips abroad. If you would like to reserve a seat, please contact our bookings team on: 01785 241319 and we will sort it for you. We would advise that you contact our bookings team regarding seat reservation as soon as you have booked in order to avoid disappointment.

What if I can't find the holiday I am looking for online?

If you have found a holiday you would like to go on in our brochure but cannot find it on our website, it may be fully booked. If you call our knowledgable and friendly bookings team we will be able to assist you in finding the holiday you are looking for or be able to recommend similar breaks if the holiday is no longer available.

How much luggage can I bring with me?

We ask you to keep luggae to one medium sized suitcase per person weighiing a maximum of 15 kilos, but a small bag can also be taken on board the coach. This is to meet with health and safety regulations. Luggage alowance may differ on air holidays.

Can I bring my mobility scooter or wheelchair?

Due to space limitations on coaches, we are only able to offer one space for mobility scooters and one space for wheelchairs. If you need to bring your wheelchair or mobility scooter with you on your holiday, please enquire with our bookings team when you are placing your booking to ensure we have space as we cannot accept any items that have not been booked in previously. 

Will there be a toilet on board?

Every one of our coaches in our fleet have toilets on board and we also ensure all journeys include service station stops to allow for comfort breaks, keeping you comfortable throughout your journey.

Can I smoke or drink alcohol on the coach?

We regret that you are not permitted to smoke or consume alcohol on the coach, if a passenger disregards this instruction we may ask the them to leave the coach thus terminating their holiday. Passengers may use the planned comfort breaks to smoke should they require.

Smoking in Hotel

May we remind clients that hotels in England, Scotland, Wales and Southern Ireland are now subject to Non-Smoking legislation regarding smoking in public places. It is therefore possible that hotels in this brochure may operate a non-smoking policy.

Do I need to have a passport to travel?

If you are travelling abroad with us, you will need a valid passport to leave and enter the country. If your holiday is a UK only tour, you will not be required to bring a valid passport with you. If you are unsure whether your holiday includes a day trip outside of the UK, please contact our bookings team on 01785 241319 who will be happy to let you know.

Travel Insurance

Travel insurance is compulsory for all continental, air and cruise holidays. We would ask our clients to consider insurance for their protection against unforeseen losses which may be incurred. We can arrange travel insurance for you though Wrightsure Insurance Group. For more information on the insurance terms and conditions and purchasing travel insurance, please visit our Travel Insurance page or call us and we will be happy to help you..

Complaints procedure

If you have any complaints during your holiday, please inform your driver or the hotel staff and they will do their utmost to immediately resolve any issues you have. If you would like to make a complaint following your holiday, please email us at bookings@leons.co.uk, or write to us at:

Tollgate Coach Station, Paton Drive, Tollgate Park, Beaconside, ST16 3EF.

Our team will deal with your issue as promptly as possible.

Is my money safe?

Yes. When you book your holidays with Leons Holidays you have the added assurance that we are ATOL and ABTA protected.

ATOL (9651) protects you from losing your money or being stranded abroad. We are followed a financial guarantee scheme managed by the Air Travel Trust (ATT) which provides the funds to protect customers should our firm fail.

Being members of ABTA, we are able to provide you with the added assurance that if the worst happens, you are covered for the holiday you have booked.

 

Cancellations

You, or any members of your party, may cancel your holiday at any time provided that the cancellation Is made by the person who signed the booking form and is communicated in writing, direct to Leons Holidays.

As this incurs administrative costs we will retain your deposit and, in addition, apply cancellation charges up to the maximum shown below:

FOR UK HOLIDAYS (All deposits are non-refundable)
42 to 29 days 40%
28 to 15 days 60%
14 days to 0 days 100%

NB. Insurance premiums are non-refundable.

FOR CRUISES AND AIR HOLIDAYS
57 days or more Deposit Only
56 - 43 days 60% of holiday cost
42 to 29 days 70% of holiday cost
28 to 22 days 90% of holiday cost
Within 21 days 100% of holiday cost
Departure date and No show 100% of holiday cost

For full Leons Holidays terms and conditions, please visit our Holidays Terms and Conditions page (link).